Your data stays yours.

Ironside is operated by Robin Howell Tidwell in San Angelo, Texas. This policy explains what Ironside collects, why, and who it's shared with. To reach us, email lawson.howell@icloud.com or call or text 325-252-3347.

How Ironside works

Ironside has two parts: the Ironside app, which runs on the business owner's own computer, and the Ironside server, which helps the app connect stores, run the AI assistant and answer the shop's phone number.

What stays on the owner's computer

• Business details, prices, questions and answers, and settings the owner types in.
• Sales, items, stock and discounts that Ironside reads from the owner's store (like Clover or Shopify), with the owner's permission.
• The keys that connect the store. These are locked (encrypted) on that computer and are never sent to the AI or put in reports.

What reaches the Ironside server

• Connecting a store: when the owner taps Connect, the store's approval passes through the server once, is handed to the owner's app, and is then erased from the server.
• AI questions: the owner's question and a summary of their business numbers (sales, single sales with their items and times, prices, costs and stock) are sent to Anthropic, the company that makes the AI, to write the answer. Customer phone numbers and emails are not included. The Ironside server keeps only a daily count of questions.
• The shop phone number: the owner's phone settings (receptionist on or off, the phone to ring, the greeting and the text-back message). For calls and texts to the shop's number, the caller's phone number, the time, text messages, and voicemail recordings. These are held on the server only until the owner's app picks them up.
• Problem reports: what the owner writes, the app version, the type of computer, and recent error notes with personal information removed.
• Security: internet addresses, kept briefly to block attacks and limit abuse.

Customers of the business

Ironside reads sales the way the register records them. It never sees or stores card numbers. When a customer calls or texts the shop's number, their number and message go to the owner. Ironside only texts a customer back after they called, at most once every 12 hours, and any marketing texts are sent only to customers who agreed to get them. Anyone can reply STOP to stop texts.

Who we share with

We never sell data, and we don't use it for advertising. We share only what's needed with the services that make Ironside work: Railway (runs the Ironside server), Anthropic (the AI), Twilio (phone calls and texts), and Clover, Square or Shopify (the owner's store, only when the owner connects it). We would share information if the law requires it.

Keeping and deleting data

The owner can disconnect a store at any time in Settings. Removing Ironside from the computer removes the data stored there. To delete anything kept on the Ironside server (reports, phone settings, messages waiting to be picked up), email lawson.howell@icloud.com or call or text 325-252-3347 and we'll delete it within 30 days.

Security

Connections are encrypted. The app only accepts requests from its own window, store keys are locked on the owner's computer, and the server has a firewall and requires a separate pass for every app.

Children

Ironside is a tool for businesses and isn't meant for children under 13.

Changes

If this policy changes, we'll update the date above and tell current owners in the app.