What Ironside can and can't do.
A clear summary of what Ironside can access, how your information is protected, and what Ironside will never do. If any of this changes, we'll notify you first.
What Ironside can do in your store
- See your sales, items, stock and discounts.
- Change a price, start or end a sale, or update stock, only when you tap to approve.
- End a sale you started when its time is up, and put your prices back.
What Ironside can't do
- Take payments or give refunds.
- See card numbers.
- Read your personal texts or email.
- Change anything in your store without your OK.
Where your information lives
Your store's information stays on your own computer. The keys that connect your store are locked (encrypted) there. When you connect your store, the approval passes through the Ironside server once and is then erased from it.
How it's protected
- Every connection is encrypted.
- The Ironside app only accepts requests from its own window, using a new security key each time it starts.
- The Ironside server is protected by a firewall and rate limits that block repeated or suspicious requests.
- Calls and texts to your shop number are verified with the phone carrier before they're accepted.
- Every update is verified before it installs, and an update that fails to start rolls back automatically.
The AI
The AI answers from your own numbers and can only suggest actions as buttons. To answer, your question and a summary of your numbers go to Anthropic, the company that makes the AI. Card numbers and customer contact details are never sent. More in the privacy policy.
If something looks wrong
Disconnect your store anytime in Ironside (Settings, Store connection), or remove Ironside from your Clover or Shopify apps. Then tell us, and we'll look into it right away.